Insurance back office

Renewals & Endorsements

Renewal preparation and endorsement processing support so nothing slips through the cracks.

Service details

Renewals & Endorsements

Renewal season compresses a lot of work into a few weeks. We help your team stay ahead by preparing renewal files early, tracking outstanding items, and processing endorsement requests according to your instructions.

  • Renewal checklist per account type
  • Weekly outstanding-items report
  • Follows your procedures, inside your systems
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Challenges we help with

Renewal files are started too late for proper remarketing.

Endorsement requests are lost between emails and carrier portals.

There is no clear view of what is outstanding.

What’s included

  • Renewal list preparation and expiring-policy reports
  • Requesting updated information from insureds on your behalf (if approved)
  • Endorsement request preparation and carrier follow-up
  • Updating the AMS and client files after changes

Not included, or only with your approval

  • Agreeing coverage changes with insureds
  • Approving endorsements without licensed review

How the work flows

  1. We agree a renewal calendar and which accounts are in scope.
  2. Files are prepared on a set lead time before expiry.
  3. Outstanding items are tracked and reported weekly to your team.

Quality checks

Renewal checklist per account type

Weekly outstanding-items report

Data & access

All updates are made in your systems using named accounts. We work as an administrative extension of your team. Coverage decisions, binding authority, licensed advice and any regulated determination stay with your authorized, licensed staff.

Please do not send client files, policy documents or personal data through our website forms. We agree a secure channel during onboarding.

Frequently asked questions

Lead time is agreed with you during scoping, based on your lines of business and carrier deadlines.

Let’s Build a Better Back Office Together.

Tell us about the work you would like to hand over. We will review it with you and propose a practical starting point.